Everyone has something to learn and we are here to help them do so. We target our content to meet the needs of each audience. A new front line customer service representative has different content needs than your newest board member - and our work encompasses all audiences. We offer group classes that work well for new hires, new supervisors, and organizational change efforts. We also offer team sessions that combine team building with training or planning efforts. Coaching is an effective option as well, especially for leaders who are fine tuning their skills or taking on new responsibilities.
Our expertise will deliver training, workshops, leadership team retreats, and individual coaching sessions that help your employees develop necessary skills and your organization achieve its goals.
Executive LEADERSHIP
Leading a company is a unique challenge full of change, stress, and success. We help leaders keep growing so that they are ready for whatever comes. More on leadership…
MANAGEMENT
Managers are tasked with executing plans and leading teams - but often have little training in either area. We help managers lead teams & projects, while managing deadlines, budgets, and competing needs. More on management…
NEW AND UPCOMING SUPERVISORS
Moving from an individual performer to a supervisor can be disorienting and isolating. We have extensive experience working with new supervisors to help them make this transition successfully. More on supervisors…
LINE STAFF
Our classes are fun and practical so employees remember and apply content. More on line staff…
HUMAN RESOURCES
We partner with HR departments to help companies achieve goals. This work varies from designing a one-off training to engineering large-scale organizational development and change efforts. More on human resources…
Leadership
Leadership today is the management of growth, change, and transition. While decisions are made every hour of every day, executives have to ask themselves ‘How well is this working?’ ‘Is our information adequate and accurate?’ ‘What more do we need for better process?’
Research shows that the farther we get away from the work on the floor of the factory, showroom, or direct client interaction, the less accurate our information becomes. Too often our best and trusted managers give us the information they think we want.
Hathaway Munro can assist your leadership team to work more effectively, find the gaps in how a team works to process information, and create actionable plans that do not simply become another dusty notebook.
Hathaway Munro offers:
Executive coaching
Strategy and strategic planning
Executive teams
Change management
Transition planning and support
Facilitated retreats
Management
Managing the business of business means your staff is undertaking greater responsibility for the collection and synthesis of data, training, and support of line personnel, analysis of procedure, and goal metrics. These are often not the skills that brought your manager into this position.
Hathaway Munro can help you support and train management staff to become stronger in areas that move them forward. Our support includes:
Management training
Productive conflict
Emotional intelligence
STAR interviewing process
Diversity, equity, and inclusion
Process management
Supervision
A healthy business needs to always be looking to strengthen their bench. Who might be ready to move from the production line to a line supervisor? What are your shift manager’s strengths and what can we do to help ready that employee for the next level?
Research tells us that training and investment in employee education is the single greatest incentive to remain with an employer. Investing in your staff will increase morale, performance, and retention. Let us help you develop your leaders for tomorrow.
Hathaway Munro meets tailors our materials to your language, your workplace and your needs. You will find that our training delivers immediate results on the factory floor.
Your company may be interested in offering:
Lead and supervisor training
Process mapping
Feedback and performance evaluation
Line Staff
Many businesses today don’t have an internal training program and those that do certainly cannot have trainers and curriculum for every eventuality. Sometimes this may mean we rely on the corporate culture to on-board new employees. In other cases it means that training is part of the role of supervisors who may not know how to offer adult learners a meaningful set of tools.
The kinds of topics offered by Hathaway Munro to assist your production, line staff, and floor personnel might include:
How teams work
What are the differences between a strong individual performer and potential leader
What is appropriate in our workplace
Human Resources
Human Resources is the steward of the greatest asset and costly resource of any business or industry - the people. Investment in people comes not only in payroll and benefits but in training, support, and problem solving. In dealing with human beings, problems will arise. As the keeper of the budget HR support, you have your annual cost of mandatory training. Check out our products page to find those courses and services that will best meet your needs.
There will also be those ‘fires’ - when your email inbox is flooded, or you have an unexpected guest in your office in a towering rage or tears. Most personnel ‘fires’ involve issues of communication and understanding expectations. We are often able to respond to you within 24 hours and may offer:
1:1 coaching
Conflict management
Meeting facilitation
Customized training for your company
